Terms of service

Terms & Conditions

Welcome to Divel Jewels. By using our website and placing an order, you agree to the terms described below.

Use of Our Website

You agree to use the Divel Jewels website for lawful purposes and not to misuse the website or its services.

Products and Orders

We aim to provide accurate product information, images, descriptions, and pricing on our website. Minor differences may occur due to photography, lighting, product batches, or individual screen settings.

Placing an order means you are requesting to purchase the selected products from Divel Jewels.

Payments

Payments are processed through the payment options made available on our website at the time of purchase. You agree to provide accurate information required to complete your order and payment.

Shipping

General delivery time: approximately 4–5 days, depending on location.

Actual delivery time may vary depending on the destination, courier service, and other circumstances beyond our control.

Returns

Returns are not automatically accepted. If there is a valid product-related issue, you must contact our support team within 7 days of delivery and provide the relevant details.

Our team will review and verify the reported issue. A return will be accepted only after the issue is verified and approved by Divel Jewels.

Please do not send any product back without first contacting our team and receiving return instructions.

Exchanges

Exchanges are available for eligible product-related issues.

If you receive a product with an issue, please contact our support team within 7 days of delivery. Before approving an exchange, our team will verify the product and reported issue.

Approved exchanges will be subject to product availability.

Refunds

Divel Jewels does not provide monetary refunds for returned products under this policy.

Eligible product-related issues will be handled according to our applicable Return and Exchange Policy after verification and approval.

Order Cancellation

If you want to cancel an order, please contact our support team as soon as possible.

Cancellation requests will depend on the status of the order and whether the order has already been processed or shipped. Once an order has been processed or shipped, cancellation may not be possible.

Changes to Products and Policies

Divel Jewels may update product information, prices, services, or these Terms & Conditions from time to time. Updated information will be posted on the website when applicable.