Refund policy

Refund & Return Policy

At Divel Jewels, we want you to receive your order in proper condition. Please read this policy before placing your order.

Refund Policy

Divel Jewels does not provide monetary refunds for returned products.

An approved return does not automatically mean that a monetary refund will be provided. Eligible issues will be handled according to our applicable return and exchange process after verification.

Return Policy

Returns are considered only when there is a valid product-related reason.

If you receive a product with an issue, please contact our support team within 7 days of delivery and provide the relevant details.

Our team will review and verify the reported issue before approving any return.

A return will be accepted only after our team confirms that the reported issue is valid and the product is eligible for return.

Return Verification

To review your return request, our team may ask you to provide:

Your order details
Photographs or videos of the product
Details explaining the issue
Any other information required to verify the reported issue

Please do not send any product back before contacting our team and receiving return instructions from Divel Jewels.

Damaged or Incorrect Product

If you receive a product that appears damaged, defective, or different from what you ordered, please contact our support team within 7 days of delivery with your order details and relevant photographs or videos.

Our team will review the issue and, if the issue is verified and approved, provide you with the appropriate next steps.