Exchange Policy

At Divel Jewels, exchanges are available when there is an issue with the product.

When Can You Request an Exchange?

If you receive a product with an issue, please contact our support team within 7 days of delivery and explain the problem.

Before approving an exchange, our team will check and verify the product and the reported issue.

An exchange will be processed only after our team confirms that the reported issue is valid.

Verification Process

To review your exchange request, our team may ask you to provide:

• Your order details

• Photographs or videos of the product

• Details explaining the issue

• Any other information required to verify the problem

If the Exchange Is Approved

If the product issue is verified and the exchange is approved, our team will provide you with the next steps for the exchange.

The replacement product will be subject to product availability.

Important

Please do not send a product back before contacting our team and receiving instructions from Divel Jewels.

Products returned without prior approval may not be accepted for exchange.

Divel Jewels does not provide monetary refunds for returned products under this Exchange Policy. If your issue qualifies for an exchange after verification, our team will assist you with the exchange process.

Contact Us

Phone: +91 70965 76110

Email: support@diveljewels.com

Divel Jewels
Shop No. 434, Abhishek, Yogi Chowk, Punagam
Surat, Gujarat – 395010, India